Customer Satisfaction is a top priority for FarmerDave. If you are not happy with your last purchase we will strive to correct the problem, per the following guidelines:
Buyer is responsible for complete inspection of product immediately upon receipt of order.
Complaints must be filed immediately upon inspection of the order.
Replacement or Refund may be given (seller's option). Refunds will be for original product cost, sales taxes and "original" shipping cost.
Return of all or part (seller's option) of the product is required for verification and/or corrective action. Buyer pays return shipping cost.
If shipment is damaged during transport/delivery, seller will (when appropriate) file a damage claim with the Shipper (UPS, USPS) on the buyer's behalf.
Buyer is required to provide proof and adequate evidence of said damages; i.e. retain the damaged product and container until inspected by the Shipper.
Seller does not assume any other responsibiliy for actions of the Shipper (UPS, USPS, etc).
PayPal payments are accepted.
Credit Card Payments accepted through PayPal Payments Pro.
Checks/Money Orders also accepted with delay in shipment.
All International Orders are handled via email only. A 15% international handling surcharge is applied to each order to cover addtional international requirements and tasks such as packaging, forms completion, labor, special post office processing/mailing, etc.
For shipping quotes contact FarmerDave via email at FarmerDave@FarmerDavePetSupply.com. International Buyers may want to check with their country's Importation/Customs Department before ordering or requesting a shipping quote. Non-USA Buyers are responsible for all risks and costs of shipping, including any Damages or additional import Duties, Broker Fees, Taxes, and/or Restrictions/Prohibitions, etc, of their destination Country and/or Customs Inspectors. No Returns. No Refunds. Seller does not assume any risk of the shipping process to Foreign Countries; if the items are Damaged, Rejected, Quarantined, or otherwise Prohibited/Destroyed, Seller will NOT provide any refund.